Exchanges & Returns Policy

Returns and Exchanges

Eligibility:

• To be eligible for a return or exchange, items must be in their original condition, unused, and in the original packaging.
• Returns/exchanges must be initiated within 30 days of receiving the order.

How to Initiate a Return or Exchange:

• Contact our customer service team at [support@albieandco.com] to request a return or exchange.
• Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

Returns:

• Customers are responsible for the cost of return shipping, except in cases of damaged or defective items.
• We recommend using a trackable shipping method and obtaining proof of postage.

Refunds and Processing:

• Refunds will be processed within 7 days after receiving the returned items.
• Refunds will be issued to the original payment method.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately.
• Provide photos of the damaged or defective item, and we will arrange for a replacement or refund.

Contact Information:

For any questions or concerns regarding shipping and returns, please contact our customer service team at [support@albieandco.com].

Note: Albie & Co. reserves the right to update or modify this Returns Policy at any time. Customers are encouraged to review this policy periodically for any changes.